Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This may include your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. Payment details are collected when you place orders, though processing is handled securely by our payment partners.

For our corporate clients, we might collect additional business details such as company registration data, preferred delivery times, and budget considerations to tailor our services to your needs.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We mainly use your personal information to fulfill orders and deliver excellent service. This involves processing orders, coordinating deliveries, sending confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating with you about order status and delivery schedules
• Providing customer support and responding to your inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance purposes

We also utilize aggregated, non-personal information to understand market trends and refine our operations. For example, we may analyze which types of arrangements are most popular in different seasons to better prepare our inventory.

With your explicit consent, we may share information about seasonal offerings, exclusive promotions, or new services that could interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within our business ecosystem and is shared only as needed to deliver our services or to comply with legal obligations.

We collaborate with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually required to protect your data and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness and deploy multiple protective layers. Our systems use encryption for sensitive transmissions, secure servers for storage, and regular security updates to defend against threats.

Physical security measures protect our office infrastructure, and access to personal information is restricted to staff who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted channels that meet industry standards. We do not store full credit card numbers on our systems; this information is handled by certified payment processors specializing in secure transactions.

While we maintain strong security practices, no system is completely risk-free. We continuously monitor and update our security measures to address evolving threats and sustain high protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view what we hold, ask for corrections to inaccurate data, or request deletion of your information when permitted by law.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as necessary for business purposes and legal requirements. Order records are typically retained for accounting and warranty purposes, while marketing preferences are kept until you ask us to remove them.

When we no longer need your information, we securely delete or anonymize it. Some information may be retained longer if required by United Kingdom business laws or for legitimate business interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are required for the site to function properly – they enable basic features like navigation and secure access. These cookies don’t collect personal details and are active by default when you use our site.

We employ analytics cookies to learn how visitors engage with our site. This helps us identify popular content, optimize page performance, and enhance user experience. This data is aggregated and does not identify individuals.

You can adjust cookie preferences through your browser settings. Note that disabling certain cookies may affect some site features and your overall experience.

Business Transfers and Changes

If Novaver Talis undergoes major business changes such as mergers, acquisitions, or asset transfers, your personal information may be included in the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event we cease operations, we would either securely transfer your data to a successor business with appropriate protections or securely delete it in line with data protection best practices.

Updates to This Privacy Policy

We may revise this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or post a notice on our website before they take effect.

Minor updates for clarity or administrative purposes may be made without prior notice. We encourage you to review this policy regularly to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected data from someone under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. However, some service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information under applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those governing business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.